What you are charged, and how refunds work

The charge

You pay once. The taps are priced per tap, and there is one onboarding fee of $49 charged a single time, the same price whether you order 5 taps or 50.

There is no subscription on this product. No monthly fee, no annual fee, no per tap fee, no per scan fee and no renewal. Your admin panel keeps working for as long as you have the taps, at no further cost. If that ever changes for new customers, it does not change for you.

Before we start printing: a full refund

Email jack@dotcomjack.com any time before your plate starts printing and we refund everything, the onboarding fee included. Nothing has been made yet, so there is nothing to recover. We tell you by email when your plate is scheduled, so you always know which side of that line you are on.

After it ships: a replacement, not a refund

Your taps are printed for your order, so once they are made we cannot resell them and the order is not refundable. What you get instead is stronger: a tap that stops working is replaced free, for as long as you have the fleet. Chip failure, a crack, a tap that stopped reading. Tell us which tap and we print another one and ship it. We do not ask you to send the broken one back.

If a shipment arrives damaged or wrong, that is ours: we remake the whole order at no charge.

Cancelling

There is nothing to cancel, because there is no recurring charge to stop. If you stop using the taps, nothing bills you.

Questions about any of this go to jack@dotcomjack.com. TapFleet ships from Detroit, MI.